Skip to content

Help centre

We're happy to help

Something not working the way you expect? Most issues have a quick fix below. If you still need a hand, send us an email and include as much detail as you can.

Email support

Include your device model, Android version, app version, and a short description of what happened. Screenshots help a lot.

Email ct-support@kl-imagine.com
App version
[APP VERSION]
Android package
com.cutoutstudio.app
Typical response time
[EXPECTED RESPONSE TIME]

Troubleshooting

The photo picker will not open or shows no images
  • Confirm Cutout has permission to access photos in Android Settings → Apps → Cutout → Permissions.
  • Try selecting the image from a different album or the Photos app.
  • Restart the application if the picker was interrupted.
The AI model will not download
  • Connect to a stable Wi-Fi or mobile network — the first cutout may require a model download.
  • Make sure some free storage is available on the device.
  • Disable battery saver or data saver, then reopen Cutout and try again.
Export fails or the PNG is missing
  • Check available storage space before exporting.
  • Look in Pictures/Cutout using your gallery or file manager; some galleries need a moment to index new files.
  • Export again after closing and reopening the editor if the file did not appear.
Google sign-in does not complete
  • Sign-in is optional — you can continue using the full editor without it.
  • Confirm you are online and that a Google account is added to the device.
  • Update Google Play services, then try again.
Notifications are not appearing
  • Notification access is only requested after you grant permission.
  • Enable notifications in Android Settings → Apps → Cutout → Notifications.
Questions about advertising or consent
  • Cutout contains advertising served through Google Mobile Ads.
  • Advertising consent choices are presented through Google's User Messaging Platform where applicable.
  • Advertising identifiers can be reset in Settings → Google → All services → Ads.

Common questions

Why there is no contact form here

We use email instead of a web form so your message is not stored on an intermediate server. Write to ct-support@kl-imagine.com and we will reply directly.